Username or email *Required
Password *Required
Remember me
Login
Lost your password?
Email address *
A password will be sent to your email address.
Your personal data will be used to support your experience throughout this website, to manage access to your account, and for other purposes described in our privacy policy.
Register
No products in the compare.
No products in the wishlist.
No products in the cart.
At NEXRO, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, we’re here to help.
Products may be eligible for return or replacement if they are:
• Damaged during delivery
• Defective
• Incorrect item received
• Incorrect quantity delivered
Customers must report any damaged, defective, missing, or incorrect product within 2 days of delivery.
Please provide:
• Order ID
• Photos of the product
• Photos of the packaging
• Shipping label
• Video evidence, if requested
Returned products should be unused and returned with original packaging, accessories, manuals, tags, and supplied items wherever applicable.
Returns are generally not accepted for:
• Used products
• Personalized or customized products
• Hygiene and personal care products
• Products marked as non-returnable
• Change-of-mind purchases unless specifically allowed
Approved replacement requests are subject to stock availability. If a replacement is unavailable, an appropriate refund may be provided.
Approved refunds for prepaid orders will be processed to the original payment method wherever possible.
For COD orders, customers may be requested to provide bank account or UPI details.
Refund processing time depends on the payment provider and bank.
Orders may only be cancelled before dispatch. Once shipped, cancellation may not be possible.
For approved damaged, defective, or incorrect products, reverse shipping charges will be borne by NEXRO.
Email: support@thenexro.com
Phone: +91 9748997535
